These terms are valid for customers who sign up to the Tumelo Platform on or after Thursday 5th May 2019.
We are Tumelo Limited (“Tumelo”, “we”, "us" or “our”), commonly known as Tumelo. Our mission is to help pension and retail investors create and benefit from a more sustainable investment system.
- We are a company registered in England and Wales.
- Our registered company number is 11072709.
- Our registered office is at Greenway Farm, Unit 14, Bath Rd, Wick, Bristol BS30 5RL.
- Our trading office is at Runway East, 1 Victoria Street, Bristol, BS1 6AA.
- Our Data Protection Register number is ZA487614.
By signing up to the Tumelo platform, you also confirm that you are invested in the corresponding portfolio or fund displayed to you on the platform. You are responsible for informing Tumelo that this is not the case by contacting our support team.
Whilst all of these Terms are important; you should pay particular attention to:
- the conditions of use of Tumelo's services;
- when we may terminate these Terms; and
- our liability to you.
Any terms you have with your respective mobile network provider (“Mobile Provider”) or your internet service provider (“Internet Service Provider”) continue to apply and you may be charged by the Mobile Provider and the Internet Service Provider for access to network connection services for the duration of the connection while accessing Tumelo's services. You will be solely responsible for any costs and other charges or expenses charged by your internet service provider or network operator and any other third party provider in relation to your internet service, your mobile service and any use of Tumelo's services. In the event you are not the bill payer for the device being used to access Tumelo's services, you will be assumed to have obtained permission from the relevant bill payer for using Tumelo's services.
Tumelo's services are for domestic, personal or business use. If you use Tumelo's services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If you experience any problems with Tumelo's services, please do not hesitate to get in touch. Tumelo will aim to respond to all email requests within 24 hours.
- You can contact our support team for user support or enquiries.
- If you are one of our partners and have a question that we can help you with, please don’t hesitate to contact us at email@example.com.
- Or write to Runway East, 1 Victoria Street, Bristol, BS1 6AA.
- The language of communication will be English.
In order to use Tumelo's services, you are required to have internet access and a device.
You must ensure that your device contains adequate anti-virus protection and any appropriate firewall protections to prevent unauthorised access and use.
We reserve the right to upgrade the functionality of Tumelo's services from time to time. This may require you to update, at your own cost, the functionality of other compatible software in order to ensure compatibility with Tumelo's services. If you upgrade your provider app, you will automatically receive the latest version of Tumelo's services with the latest functionality.
We will try to ensure that Tumelo's service is available for use at all times. However, Tumelo's services are provided over the internet and mobile networks and as part of the provider app and so their operations and availability may be affected by factors outside of our control at any time for any reason. We do not guarantee that use of or access to Tumelo's services will always be available and/or uninterrupted or that it will always be error-free.
Intellectual Property Rights
All intellectual property rights in Tumelo's services and related documentation throughout the world belong to us and our licensors and the rights in Tumelo's services are licensed (not sold) to you. You have no intellectual property rights in, or to, Tumelo's services or related documentation other than the right to use them in accordance with these Terms.